Quality Policy

Quality and Excellence Policy

Ref: QEP-5.0 | Issue Date: 1st November 2025 | 

‍Our Quality Commitment
‍At envoPAP, quality is not a department; it is a foundational principle embedded in our identity and our mission. As a global business committed to providing sustainable materials that do not harm the planet, we define Quality as the consistent delivery of superior, reliable, and innovative eco-friendly products that actively delight our customers while upholding the highest standards of environmental, social, and product performance.This policy forms the framework for setting and reviewing our Quality Objectives and is the formal commitment to maintaining and continually improving our integrated management systems, compliant with ISO 9001:2015 (Quality) and ISO 14001:2015 (Environmental).

‍Core Principles of Excellence
‍We are committed to leading by example and allocating the necessary resources to achieve and continually improve our Quality Management System (QMS). Our commitment is defined by the following six pillars of excellence:

‍1. Customer Obsession and Delight
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‍We are laser-focused on the voice of the customer. We commit to actively seeking, understanding, and exceeding their functional and experiential needs.
‍Performance: Deliver products and services that consistently meet or surpass technical specifications (e.g., strength, printability, barrier function).
‍Experience: Ensure all interactions, from inquiry to delivery and support, are reliable, transparent, and user-friendly.
‍Feedback Loop: Utilize advanced data analysis and customer feedback metrics (e.g., satisfaction scores, complaint rates) to drive product and process innovation.

‍2. Integrated Quality, Sustainability, and Compliance
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‍We fundamentally link product quality with our environmental mission and regulatory adherence.
‍System Compliance: Maintain and continually improve our certified management systems, including ISO 9001 and ISO 14001.
‍Integrity of Materials: Ensure the consistent quality and verifiable traceability of all agro-waste and recycled inputs, guaranteeing their sustainable origin, and proudly supporting the UN Sustainable Development Goals (SDGs).
‍Product Safety & Certification: Ensure all food-contact materials adhere rigorously to safety standards, maintaining FDA and BFR certifications, and guaranteeing products meet Vegan Certified requirements where applicable.
‍Zero Harm: Strive for processes that minimize resource consumption, eliminate waste (scrap, energy, water), and achieve verifiable compliance with all relevant environmental and governance standards.

‍3. Cross-Functional Empowerment and Culture of Quality
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‍Every employee, supplier, and partner owns quality. We foster a culture where excellence is expected and encouraged at every step of the value chain.
‍Competence and Training: Maintain a robust training policy that ensures all personnel are competent in their roles and understand their direct contribution to quality outcomes.
‍Accountability: Empower teams and individuals to halt processes, report non-conformities, and proactively propose improvements based on real-time data and process knowledge.

‍4. Process Excellence and Risk-Based Thinking
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‍We manage our business through a robust process approach, utilizing data to drive informed decisions and mitigate risk.
‍Standardization: Document, maintain, and continuously validate standard operating procedures (SOPs) across all functions, from product design to logistics.
‍Proactive Management: Identify potential risks (e.g., supply chain disruption, regulatory changes, technology failure) and opportunities (e.g., new material development) to ensure business continuity and product reliability.
‍SMARTER Objectives: Set Specific, Measurable, Achievable, Relevant, Time-bound, Evaluated, and Reviewed objectives to track and validate our performance.

‍5. Supplier and Partnership Management
‍Our quality is a reflection of our entire ecosystem. We select and partner with suppliers and contractors based on shared values and proven quality performance.
‍Collaborative Development: Work collaboratively with key partners to ensure they possess adequate systems and are actively committed to both our Quality Policy and our Environmental Policy.
‍Performance Monitoring: Conduct regular audits and establish clear, mutually beneficial quality agreements to ensure raw material quality and on-time, in-full (OTIF) delivery.

‍6. Continual Improvement
‍We view achieving our current objectives as the starting line, not the finish line. We are committed to perpetual improvement of our QMS and overall business performance, utilizing methodologies such as Lean and the Plan-Do-Check-Act (PDCA) cycle.


‍Policy Communication and Review
‍This policy is communicated, understood, and applied throughout the entire envoPAP organization which include Agropack Limited(UK) and Envopap Private Limited(India) and is made available to all interested parties. The QMS, including this policy, is subject to a formal review by Top Management at least annually, or following significant strategic or operational changes, to ensure its ongoing suitability, adequacy, and effectiveness.

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