FAQ

Frequently Asked Questions

Is there a minimum order quantity?

Yes, we have a minimum order quantity depending on the product type. For envoMATERIALS, it is 25 metric tonnes.

Do I have to be a business if I want to order from you?

No, you don’t need to be a business to order from us. However, some of our larger quantities and bespoke products may only be suitable for businesses.

How accurate are the images?

The images on our website are highly accurate. However, slight variations in color or texture may occur due to differences in screen settings or natural product characteristics.

How do I know the envelope is the right size for my cards?

We provide a size chart on our product pages to help you choose the right envelope size for your cards. For custom requirements, feel free to contact us at sales@envopap.com.

Which certifications do you have?

Our products are certified under ISO 9001 for quality management, ISO 14001 for environmental management, B Corp, Vegan Approved, and Intertek Certified. Our materials are biodegradable, compostable, marine degradable, recyclable, and food-safe under US FDA and German BfR guidelines where applicable.

What do I do if there’s something wrong with my order?

Please contact your envoPAP representative immediately via phone or email, providing your order number and details of the issue. We will resolve it promptly.

How will I know if my order has been processed correctly?

You’ll receive a confirmation email once your order has been successfully placed, along with an order number for tracking.

What if I want to make a change to my order?

If your order hasn’t yet been processed, you can request changes by contacting our support team.

Do you offer a discount for bulk purchases?

Yes, we offer discounts for bulk orders. Contact us for a customized quote based on your order volume.

Does your paper have FSC certification?

No, as we use agricultural waste cellulose fibers, we do not qualify for FSC certification.

Does your paper smell?

No, our paper does not have a smell. We ensure a clean production process for odorless quality.

How does the brightness and whiteness of your paper compare to virgin paper?

Our paper’s brightness is slightly lower due to the use of agricultural fibers, the difference is minimal and does not impact functionality.

Are your papers made from 100% agricultural fibers?

Yes, our papers are made from 100% agricultural waste fibers, making them eco-friendly.

Do you offer OBA-free paper?

Yes, we offer optical brightener agent (OBA)-free paper upon request.

Do you offer credit terms or open account terms of payment?

Yes, we offer credit terms to businesses after credit evaluation. Contact us to apply.

How can I get a sample?

You can request samples by contacting our sales team at sales@envopap.com.

Is the wrapping paper sustainable as well?

Yes, all our wrapping papers are made from sustainable materials.

Can your paper achieve the same properties as wood-based or virgin paper?

Yes, our paper performs similarly to virgin paper in most applications.

Why do you use certain agricultural fibers but not others?

We choose fibers based on availability, processing efficiency, and sustainability.

Is your paper compostable, recyclable, and biodegradable?

Yes, our paper is fully compostable, recyclable, and biodegradable.

What is GSM?

GSM stands for Grams per Square Meter, indicating paper weight and thickness.

What is machine-glazed or machine-finished paper?

Machine-glazed paper has a glossy surface on one side, while machine-finished paper has a smoother surface on both sides without gloss.

What does zero liquid discharge mean?

Zero liquid discharge ensures that all water used in production is treated and reused, with no effluent discharged into the environment.

How do I store paper to maintain its quality?

Store paper in a cool, dry environment, away from direct sunlight and moisture.

Can you use our design as the ream wrapper for copy paper?

Yes, we can print your custom design on ream wrappers. Please provide the design specifications during the order process. MOQ is 500 tonnes.

Can you supply colored paper?

Yes, we offer colored paper upon request. Contact us to discuss the shades and quantities needed.

Why do you manufacture in India instead of Europe?

Manufacturing in India allows us to source agricultural waste locally, reducing transportation emissions and costs while supporting local farmers.

How do your customization capabilities work?

We provide full customization, including size, weight, print designs, and paper coatings. Share your requirements with our team for tailored solutions.

What regions do you ship to?

We ship worldwide, including Europe, Asia, the Americas, and the Middle East.

Do you offer expedited shipping?

Yes, expedited shipping options are available for urgent orders. Please contact us for details and costs.

What is the lead time for orders?

Standard lead time is 10-12 weeks for stock products and 16-18 weeks for custom orders.

Can you help with customs clearance for imports?

Yes, we can assist with customs documentation and clearance to make the process hassle-free for you.

Do you offer a jam-free guarantee?

Yes, our paper is tested rigorously to ensure a smooth, jam-free experience in printers and copiers.

Are your products certified food-safe?

Yes, we have food-safe certifications for our packaging papers that meet international standards such as US FDA and German BfR.

Why don’t you have FSC, PEFC, or EU Eco Label certifications?

EnvoPAP is made from agricultural waste and with 100% green energy. Renowned environmental organizations like FSC and PEFC do not yet acknowledge this raw material for paper as a possibility. We are actively working with these parties to establish agricultural waste as a recognized standard.

How do you confirm the quality of paper/products?

We conduct stringent quality checks in-house and with third-party labs, providing Certificates of Analysis (COA) for all batches.

Do you provide a Certificate of Analysis (COA)?

Yes, we provide COAs for all shipments, detailing the physical and chemical properties of the product.

What is the tear resistance of your paper?

Our paper has high tear resistance, comparable to virgin paper. Exact values depend on the grade and can be provided upon request.

How do your papers perform in extreme climates (humidity, heat, cold)?

Our papers are designed to maintain stability in various climates, but storing them in controlled conditions is recommended for optimal performance.

What is opacity, and why does it matter?

Opacity refers to the amount of light that passes through paper. High-opacity paper reduces show-through, ideal for double-sided printing.

What is lignin, and why is it removed?

Lignin is a natural glue in wood that causes paper to yellow and degrade when exposed to light. It is removed in high-quality paper production to ensure longevity.

What is a deckle edge?

A deckle edge is the rough, untrimmed edge of paper created during production. It is often left on specialty papers for an artisanal look.

What is carbonless copy paper?

Carbonless copy paper is designed to transfer writing from the top sheet to the sheets below without using carbon paper, commonly used in invoices and forms.

How do I identify the best printing method for my project?

Consider factors like quantity, design complexity, and budget. Offset printing is ideal for large runs, while digital printing suits smaller, customizable batches.

What is the distinction between litho (offset) printing and digital printing?

Offset printing uses plates for high-quality large runs. Digital printing uses toner or liquid ink, making it ideal for small, customizable projects.

What is screen printing?

Screen printing transfers ink through a stencil onto paper using a mesh screen. It’s ideal for bold, vibrant designs but requires separate screens for each color.

What is letterpress printing?

Letterpress printing uses raised type to press ink onto paper, creating a tactile and visually rich result. It is often used for premium stationery.

What are packaging materials?

Packaging materials are items used to wrap, store, or transport products. Examples include corrugated boxes, bubble wraps, plastic containers, and tin cans.

What purpose do packaging materials solve, and why do we need them?

Packaging protects products during transport and storage, ensuring they reach consumers intact and safe.

What are the major classifications of packaging materials?

Primary Packaging: Directly contains the product (e.g., bottles, cans).
‍Secondary Packaging: Groups products (e.g., boxes).
‍Tertiary Packaging: Used for bulk transport (e.g., pallets, shrink wrap).
‍Ancillary Packaging: Additional materials (e.g., labels, tapes).

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